Frequently Asked Questions (FAQ’s)

1. What services do you offer?
   • We offer comprehensive commercial snow removal and plowing services. This includes plowing parking lots, driveways loading zones, access roads ,snow plowing, de-icing, sidewalk clearing and more.

2. Are you licensed and insured?
   • Yes, we are fully licensed and insured to ensure the safety and protection of our clients, their properties, and our team.

3. How soon after a snowfall do you begin operations?
   • Our team is on standby during snow events. Depending on the severity of the event, some teams are in-place on site during the event. Typically operations start either immediately after a snowfall, during the event, or once snow accumulates to a pre- agreed depth, depending on client preferences and the severity of the event.

4. What range of services do you provide?
   • We specialize in full scale commercial snow removal and deicing. We provide snow plowing and snow clearing of roads, parking areas, entrances, loading zones, access areas and sidewalks. We also offer anti-icing, de-icing and sidewalk de-icing. We provide loading and hauling of snow to designated on-site or off-site locations. We have the capability to provide hauling of snow on each event or on an as needed basis.

5. What types of contracts does Pro Sno offer?
   • We offers multiple types of snow removal agreements. We offer seasonal agreement, per-push (pay as you go) agreements and tiered seasonal agreements.

6. How do you determine pricing for your services?
   • The pricing is based on factors like the size of the and complexity of the area, the amount of snow, frequency of service, and specific client requirements. We offer both contract and per visit seasonal pricing options.

7. Do you use environmentally-friendly deicing products and practices?
   • We are committed to using eco-friendly deicing products that are safe for the environment and people. These products reduce the amount of de-icing material needed which reduces stress on landscape areas and pavements.

8. What size properties do you service?
   • We catered to a wide range of commercial properties from small business parking lots to large corporate campuses, office complex, retail centers, schools, and more. We Specialize and have Expertise serving high touch, high need properties such as Data Centers and Medical Campuses.

9. Can I schedule services in advance or even if there’s no snow forecasted?
   • Yes, we offer advanced scheduling and maintenance services to ensure the properties are pre-treated and prepared for potential snow events.

10. Do you clear sidewalks, pathways, and other pedestrian areas?
    • Yes, we provide comprehensive solutions for clearing sidewalks, pathways, entryways, and any/all types of sidewalks at your facility. 

11. How can I get a quote for my property?
    • You can contact us via phone, e-mail, or our website. After gathering some details about your property and clarify your needs, we will provide a customized quote.

12. What should I do if I’m not satisfied with the service?
    • Customer satisfaction is paramount to us. If you have any concerns or issues, please reach out to our customer service immediately.

13. Is there a minimum snow accumulation before you provide services?
    • We offer customizable solutions. Some clients prefer removal at any accumulation, while others set a minimum threshold. It’s tailored to your preference and needs.

14. Do you offer 24-7 services, including holidays?
    • Yes, we provide services 24-7, ensuring your property remains safe and accessible even during holidays and severe snow events.

15. How do you ensure safety during operations?
    • Our team undergoes regular training, and we maintain our equipment routinely. We adhere to strict safety protocols to protect both properties and individuals.

16. Can I modify or cancel my service contract?
    • Our contracts are flexible. Modifications can be made with notice, and cancellation policies are defined in each contract. Please discuss specifics with our sales team.

17. When do contracts typically start and end?
    • Most of our agreements start on November 15th and run through March 31st. Services outside this. May be charged differently based on your agreement.

18. Why should I sign a contract with pro snow?
    • Signing with Pro Sno ensures you receive exceptional value with a customized snow and ice management plan tailored to your needs, minimizing potential liabilities.

19. Do you offer any discounts?
    • Every plan we offer is evaluated based on the individual organizations needs, ensuring you receive the best value for your requirements.
20. What payment methods do you accept?
    • We accept credit cards, debit cards, checks and EFT payments for all snow removal invoices.

21.     How can I ensure my potential liability is minimized?

• • Partnering with a reputable snow and ice management company like ours, actively involved in your needs year-round, is the best way to minimize liability.

Given the snow industries distinct nature, Pro Sno recognizes that certain terms might be interpreted differently.

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